Marisol Laplana
HIPAA Certified Virtual Assistant — Healthcare & Recruitment Support
Detail-oriented Virtual Assistant with 4+ years in healthcare operations, insurance verification, and recruitment. Ready to streamline your administrative needs with accuracy, confidentiality, and professionalism.
Why Choose Me?
4+ Years Experience
Proven track record across healthcare operations and recruitment support.
HIPAA Compliant
Handles sensitive data with confidentiality and regulatory awareness.
Adaptable Support
Manages diverse administrative tasks with attention to detail.
Core Competencies
Specialized expertise that drives healthcare and recruitment excellence:
Insurance & Claims
Verification, eligibility checks, benefit coordination, and claims resolution with precision.
Provider Relations
Clear communication with healthcare providers and member support.
Recruitment Support
Sourcing, screening, candidate management for healthcare professionals.
Technical Toolkit
Proficient across essential platforms and systems:
Data Management
MS Excel and Google Sheets for organized data handling and analysis.
Compliance
HIPAA awareness and secure handling of protected health information.
Design & Communication
Canva for visual content creation and professional communication.
Recruitment Platforms
Indeed, LinkedIn Recruiter, and talent management tools expertise.
Professional Journey
Customer Service Specialist
Concentrix | Apr 2021 – Mar 2023
Resolved member concerns, verified coverage, processed insurance inquiries for US healthcare clients.
US Recruiter
iSTA Solutions | Mar 2023 – May 2024
Sourced, screened, and managed candidates for specialized healthcare positions and roles.
Senior Process Executive
Cognizant | May 2024 – Present
Manages insurance verification, benefit coordination, and claims resolution with precision and professionalism.
Insurance & Claims Expertise
Deep knowledge in healthcare operations and member support:
Eligibility Verification
Accurate benefit checks and coverage verification for seamless member experience.
Claims Resolution
Efficient processing and coordination between providers and insurance systems.
Member Communication
Clear, empathetic support resolving coverage concerns and policy questions.
Recruitment Support Services
End-to-end recruitment assistance for healthcare and remote positions:
Candidate Sourcing
Strategic identification and outreach to qualified healthcare professionals.
Screening & Qualification
Resume review, skills assessment, and preliminary candidate evaluation.
Process Coordination
Interview scheduling, documentation management, and candidate tracking.
Empowering Through Technology
Leveraging a comprehensive suite of digital tools to enhance efficiency and deliver superior administrative support:
Genesys Cloud
Expert in contact center operations, ensuring seamless customer interactions and efficient call management.
Facets
Proficient in healthcare benefits and claims processing systems for accurate insurance verification and administration.
JotForm
Skilled in creating and managing online forms for streamlined data collection and workflow automation.
MS Excel
Advanced data management and analysis capabilities for organized reporting and insightful decision-making.
Indeed
Adept at utilizing leading recruitment platforms for effective candidate sourcing and talent acquisition support.
Cotiviti
Cotiviti clients can find detailed edit descriptions and code lists within their specific program documentation and platforms.
CareRadius
Platform that integrates with EMRs and other data sources.
Nuxeo
Platform for document management, digital asset management, and case management.
Certifications
Education & Background
Academic Foundation
Polytechnic University of the Philippines
Bachelor in Transportation Management & Tourism
Undergraduate: Jun 2014 - Sep 2017
Strong organizational and analytical skills developed through rigorous coursework.
Continuous Growth
Commitment to professional development in healthcare operations and recruitment best practices.
HIPAA compliance training and specialized platform certifications.
Proven ability to quickly master new tools and systems.
Let's Connect
Ready to support your healthcare or recruitment operations with reliability and expertise.
LinkedIn
Resume
References
Available upon request
SELECTHEALTH REVIEWS
